Return & Refund Policy

Return & Refund Policy

Welcome to BiCottonHouse. This policy explains how to request a return, exchange or refund.

1. Returns within 30 days

You may request a return within 30 calendar days from the date you receive your package, including if you change your mind or choose the wrong size or color.

For ordinary returns, items must be unused, unworn and unwashed, in their original condition, with original tags and packaging intact.

Items clearly marked as final sale or final clearance, and personalized or custom-made items, are not eligible for ordinary returns. These exclusions do not apply to damaged, defective or incorrectly supplied items, or limit any rights available under applicable law.

2. Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and relevant photos of the issue. Include photos of the packaging and shipping label where available.

The same 30-day request window applies to these issues. After reviewing the problem, we will offer appropriate options, which may include a replacement, partial refund or full refund. We will cover the related shipping costs for verified damaged, defective or incorrectly supplied items.

Nothing in this policy limits any rights or remedies you may have under applicable law.

3. How to request a return

  1. Email support@bicottonhouse.com within the applicable request window. Include your order number, the item you wish to return and the reason for your request.
  2. Our customer service team will review your request and provide the return address and instructions. Please contact us before sending items back so we can provide the correct address.
  3. Pack the items securely and keep the return tracking number. Once we receive the returned items, inspection normally takes 3–5 business days.

4. Return shipping and fees

  • For eligible returns due to a change of mind or an incorrectly chosen size or color, the customer is responsible for return shipping costs.
  • We do not charge a restocking fee.
  • Original shipping charges are non-refundable unless the return is due to an error on our part. Shipping costs related to verified damaged, defective or incorrectly supplied items will be covered by us.

5. Refunds

Approved refunds will be issued to the original payment method.

Refund processing usually takes 5–10 business days after approval. This processing period is separate from the inspection period above. The time it takes for the funds to appear in your account depends on your payment provider and bank.

6. Exchanges

Exchanges for eligible items are subject to stock availability. If the requested replacement is unavailable, we will offer a refund for the approved return.

7. Contact and policy updates

For return, exchange or refund questions, email support@bicottonhouse.com.

Updates to this policy will be posted on this page.