Shipping Policy
This policy explains shipping for orders placed with BiCottonHouse. For order-specific help, contact support@bicottonhouse.com and include your order number.
Destinations and shipping charges
We currently ship to the United States only. Shipping costs USD 6.99 per order. Orders of USD 79 or more qualify for free shipping. Shipping charges and the final order total are shown at checkout.
Processing and delivery
- Order processing time
- 1–3 business days
- Estimated delivery time after dispatch
- 7–18 business days
Processing and delivery are separate stages. Any delivery estimate shown for your order should be read together with its processing time. We will tell you about a material delay and explain any options to agree to a revised schedule or cancel and receive a refund, as required by applicable law.
Tracking and delivery issues
The carrier and tracking details, when available, will be provided with your shipping update. Contact us if a parcel appears delayed, is marked delivered but has not arrived, or arrives damaged. Include your order number and any relevant details so we can investigate.
If you notice an error in your delivery address, contact us as soon as possible. We will confirm whether an update is still possible. Reporting an issue does not limit any rights or remedies available to you under applicable law.