Privacy Policy
This policy explains how BiCottonHouse handles personal information when you visit our store at bicottonhouse.com, use its features, or contact us. Our business address is Unit 2 (2nd Floor), Commercial Building S6, Xinchao Jiayuan Phase I, Ranghulu District, Daqing City, Heilongjiang Province, 163712. For privacy questions or requests, email support@bicottonhouse.com.
Information we use
Depending on the features you use, information may include your name, email address, delivery or billing address, account details, shopping cart and order details, and messages you send us. The store may also process technical information such as your IP address, browser, device, and activity needed to operate the site.
We use relevant information to provide account and shopping cart features, handle orders and delivery where available, answer customer service requests, maintain the security and operation of the store, and meet applicable legal obligations.
Optional email updates
If you choose to subscribe, we use your email address to send collection updates and other marketing messages covered by your signup. Newsletter signup is optional. You can unsubscribe using the link in a marketing email or contact us at support@bicottonhouse.com.
Unsubscribing from marketing does not prevent necessary messages about an order, your account, or a request you have made.
Service providers and disclosures
Our store is hosted on NBCLOUD, which processes information to provide storefront features. Information needed for an order or a service request may also be processed by providers supporting order fulfillment, delivery, and customer service, as relevant to their role.
Information may also be disclosed where necessary to meet a legal obligation, respond to a lawful request, protect legal rights, or address fraud or security issues. We assess the information needed for the relevant purpose rather than treating every provider as needing every detail.
Cookies and similar technologies
The storefront uses cookies and similar technologies to support functions such as the shopping cart, account sessions, preferences, and site operation. You can manage or remove cookies through your browser settings; blocking them may affect these features.
If optional analytics or advertising tools are enabled in the future, we will update this notice with the relevant purposes and choices and provide any consent controls required by applicable law before using them.
How long information is kept
We keep personal information for the time needed for the purpose for which it is used, taking account of account administration, order fulfillment, customer service, security, disputes, and legal recordkeeping obligations. Order or transaction records may need to be kept for an applicable tax or accounting period. When information is no longer needed, it should be deleted or anonymized in accordance with the applicable retention requirements.
Your choices and rights
Depending on the law that applies to you, you may have rights to access, correct, delete, or receive a copy of your personal information, restrict or object to certain uses, withdraw consent, or opt out of certain disclosures. You may also have a right to complain to a data protection authority.
To make a request, email support@bicottonhouse.com with enough detail for us to understand it. We may need information to verify your identity. Do not send passwords or full payment card details.
Updates and contact
We will update this policy when the information practices it describes change and provide any notice required by applicable law. For store contact information, visit Contact Us. See also our Terms of Service.
